THERE IS A NEED FOR TRAINING
In today’s constantly changing world, being on top is all that matters when you own or manage a business . That is why you need to be doing all the right things to attain and keep that level.
Some of the questions that need to be asked are; Are front-line staff treating customers with the respect and interest they deserve? Are the right products or services being presented in the manner they should be presented? Is the point-of-contact area for customers and staff environmentally friendly? Is the leadership quality of my managers in the high percentage area?
If only one of the above requirements is lacking, even if it is a small degree, some form of training is required.
The changing world previously mentioned in my opening paragraph encompasses; manpower, technology and logistics.
Be goal oriented and stay on top.
E. Oudkerk
TRAINING AREAS COVERED
TOTAL QUALITY MANAGEMENT -- LEARN ABOUT THE PRINCIPLES OF MANAGEMENT AND THEIR RELATED AREAS OF MOTIVATION, DELEGATION, ETC.
CUSTOMER APPRECIATION -- LEARN ABOUT THE APPLICATION OF RELATED SKILLS AND THE EMPATHY DEFICIENCY SYNDROME FACTOR
THE INTERNATIONAL SHIP AND PORT FACILITY SECURITY CODE (I.S.P.S.) -- GETTING INVOLVED IN THE REQUIRED ASPECTS OF ADHERING TO THE CODE
THE INTERNATIONAL ORGANISATION FOR STANDARDISATION (I.S.O.) -- KNOWING THE REQUIREMENTS FOR THE IMPLEMENTATION OF THE STANDARD
 |  |  |
|---|
MAKE CONTACT WITH THE DETAILS BELOW FOR A PERSONALISED TRAINING PLAN OR FOR A VISIT TO YOUR COMPANY FOR A FREE GAP ANALYSIS ON WHERE TRAINING IS REQUIRED AND WHAT TOPICS SHOULD BE COVERED.
To view a short Video, please click on the link below.
Remember to click on the Enlarge Button
